{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11685814,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2025","dateComplaintFiled":"09/08/2025","vin":"WAUFNCF52JA","components":"POWER TRAIN","summary":"The water pump failed on my vehicle. Initially reported 2/2025 at Authorized Audi Service Center. They claimed it was normal for coolant to dip.   Audi USA Confirmed I have a settlement class vehicle in 03/2025. Mentioned an 80K Mileage limit. (Car only had 69K miles at the time)   When the issue persisted I reached out for repair in accordance to Water Pump Settlement. McKenna Audi Service center initially stated the extended warranty expired 05/2025,  and mentioned an 8 Year Limit (8/80K whichever comes first)  9/3 Reached out to Audi USA again and they initially provided an approval.  Instructed to take to authorized service center for official diagnosis. 9/5 Audi USA recanted approval 2 days later.  Instructed to Call Settlement Administrator. SA stated this is fully Audi responsibly warranty does not expire until 9/2025 unable to assist. Spoke to supervisor at Audi USA who stated extended warranty did not expire until 09/26/2025  09/08 Audi Beverly Hills confirmed water pump malfunction. Sent invoice to supervisor at Audi USA. $2338.25  Supervisor informed me later that warranty is expired after all. Stated a regional manager would look at it but no guarantees.   At this point I have spent $350 for a diagnosis I did not need to satisfy the demands of the Audi warranty that is now being denied.","products":[{"type":"Vehicle","productYear":"2018","productMake":"AUDI","productModel":"A5","manufacturer":"Volkswagen Group of America, Inc."}]}]}