{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11688084,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/27/2025","dateComplaintFiled":"09/18/2025","vin":"1V2FE2CA2RC","components":"ENGINE,VISIBILITY/WIPER","summary":"Our 2024 Atlas Crossport has been in the shop for 22 days today. The vehicle we purchased NEW in January has been sitting at VW for 3 weeks.  We dropped off our 2024 Atlas Cross Sport at 2 pm on Wednesday, August 27.  The vehicle was presented for service for:  -Oil change -Broken console spring -Remote start not working -Recall work  Three weeks later the vehicle is STILL not ready and the service consultant, understandably, does not want to release the vehicle due to safety concerns -- this is literally mentioned in a text message.   We have been told the outstanding issue involves Carnet. We have been told that multiple attempts have been made to connect with Carnet. Today we were told they have no idea when it can be fixed.","products":[{"type":"Vehicle","productYear":"2024","productMake":"VOLKSWAGEN","productModel":"ATLAS CROSS SPORT","manufacturer":"Volkswagen Group of America, Inc."}]}]}