{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11688580,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2025","dateComplaintFiled":"09/20/2025","vin":"KNDJ23AUXL7","components":"ELECTRICAL SYSTEM,ENGINE","summary":"To Whom It May Concern, I am writing to formally submit a complaint regarding the handling of my vehicle recall and repair process at Kia Killian Road in Columbia, South Carolina. Vehicle Information: - Year/Make/Model: 2020 Kia Soul - VIN: [XXX]  - Registered Owner: [XXX]  Timeline of Events: - My vehicle was brought to Kia Killian Road for recall repairs related to recalls 21V259, 21V259A, and CS2306 concerning the engine and starter. - The starter was replaced as part of the recall work. Despite this, the vehicle remained at the dealership for over a month and a half without resolution. - I was then informed I would need to pay approximately $1,200 to replace the ignition, even though there had been no issue with the ignition prior to the recall service. - The ignition was replaced at my cost, but I have since been informed that my vehicle is still not repaired due to an alleged electrical issue. - At the time of this complaint, my vehicle has been at the dealership for more than 2.5 months, and I have been given inconsistent explanations and no resolution. Concerns: - The dealership appears to be tying unrelated repairs to the recall, causing unnecessary costs and delays. - I have been without the use of my vehicle for an extended and unreasonable period of time. - I have not been provided a loaner vehicle or alternative transportation despite the lengthy delay. Requested Resolution: - Immediate completion of the recall repair work at no additional cost to me. - Reimbursement of the $1,200 ignition replacement charge, as the issue arose only after recall work began. - Provision of a loaner vehicle or compensation for transportation expenses incurred during the 2.5 months my vehicle has been out of service. - Written clarification from Kia corporate as to why this delay has occurred and how Kia will ensure resolution. This matter has caused significant hardship, and I am seeking urgent assistance from Kia Consumer Affairs, NHTSA, and  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]}]}