{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11688888,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/29/2025","dateComplaintFiled":"09/22/2025","vin":"5J8TC1H60ML","components":"UNKNOWN OR OTHER","summary":"Complaint Summary I am filing this complaint regarding American Honda Motor Corp\u2019s handling of a warranty claim on my 2021 Acura RDX. Despite being within the 4-year/50,000-mile warranty, I was denied full coverage for a well-documented defect: condensation/moisture in both headlight housings with no external damage. \u2022Dealer (Rick Case Acura, Sunrise FL) confirmed the condition. \u2022Technician Francisco documented internal moisture, no external damage. \u2022Service Manager Wade Bell submitted goodwill request [XXX], which was approved at 70% only. \u2022My out-of-pocket responsibility was ~$1,400. \u2022I requested full coverage from American Honda, consistent with Acura\u2019s warranty obligations and known issues with these headlight assemblies. On a recorded call, American Honda repeatedly stated my request was denied, refused to provide a written denial, and declined to issue a case reference number directly. Only after reviewing an email did I locate the case number ([XXX]). This refusal to document their denial is highly concerning. ________________________________________ Timeline of Events \u2022[XXX]: Moisture first observed after rain; confirmed by dealer technician. \u2022Dealer Request: Goodwill [XXX] approved at 70%. \u2022Repairs Completed: Both headlights replaced; repair order available. \u2022Sep 2025: American Honda denied my appeal verbally on recorded call; refused written denial. ________________________________________ Manufacturer Guidance Ignored Importantly: American Honda\u2019s own dealer service bulletin (2023) regarding 2019\u20132021 Acura RDX headlamps explicitly instructs dealers to: \u2022\u201cCreate an iN case number (via AcuraLink/Dealer iN) when moisture or condensation is observed inside RDX headlamp housings with no external damage present.\u201d \u2022\u201cSubmit for goodwill/warranty replacement of the affected headlamp assemblies.\u201d This vehicle falls squarely within that guidance: a 2021 RDX, <4 years old, <50k miles, with moisture documented by the dealer. Despite this, A  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"ACURA","productModel":"RDX","manufacturer":"Honda (American Honda Motor Co.)"}]}]}