{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11688904,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2025","dateComplaintFiled":"09/22/2025","vin":"3VVNB7AX6RM","components":"POWER TRAIN,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"My 2024 Volkswagen Tiguan (purchased used) has a recurring and unsafe issue related to acceleration and the automatic start/stop feature. When accelerating from a stop or while maintaining slight pressure on the gas pedal, the vehicle lurches forward as if aggressively accelerating, even though my foot pressure has not changed.  Additionally, when the start/stop feature re-engages after idling, the vehicle sometimes lunges forward despite my foot being firmly on the brake pedal. This behavior has occurred multiple times, creating near-miss situations that could have resulted in accidents.  Service History: The issue was replicated by one Volkswagen technician during an overnight test drive but was not accurately reflected in the official service notes. A different technician (shop foreman) later claimed the concern could not be replicated and dismissed it as a \u201cnormal vehicle characteristic,\u201d despite my report.  The dealership performed a factory reset but the problem persists.  Safety Concern: This is a serious safety risk that poses a danger to myself, my passengers, and others on the road. I am especially concerned because my teenage daughter is about to begin driving this vehicle, and I do not feel it is safe for her.  Manufacturer Response: Volkswagen of America has declined my buyback request, stating that the situation \u201cdoes not merit an offer.\u201d I strongly disagree, as the vehicle\u2019s behavior is not normal or acceptable, and could result in unintended acceleration accidents.  Request: I am requesting that NHTSA investigate whether this issue is a defect in the 2024 Volkswagen Tiguan and whether other vehicles may be experiencing the same unsafe condition.","products":[{"type":"Vehicle","productYear":"2024","productMake":"VOLKSWAGEN","productModel":"TIGUAN","manufacturer":"Volkswagen Group of America, Inc."}]}]}