{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11689239,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/12/2025","dateComplaintFiled":"09/23/2025","vin":"3VV8B7AX6RM","components":"VISIBILITY/WIPER","summary":"Windshield wiper motor damaged. Yes available for inspection.  Preventable damage to wipers causing visibility issues.  The damage was inspected by a Volkswagen service center. No one else has inspected it. The service center gave me an estimate to repair the windshield wiper motor for an estimate of $1100. When asked how to shut it off , they didn't know and had to go back to their colleagues, then he came back and gave me a 4-5 step process on how to shut off the wiper, similar to a combo on a playstation or sega remote.   The failure happened due to my lack of knowledge on how to shut off the automatic wiper sensors off. The manual doesn't clearly state how to completely disable the automatic sensors. Due to this, the wiper was damaged in a car wash, ripping off one of the wipers and no both wipers not functioning.  I took the quote for repair and called the corporate office of Volkswagen and they denied pick up any of the cost and said it was damage done to the car. But I argued that it was preventable and that it didn't clearly state in the manual (Owner's Manual Tiguan Edition 08/2023 United States version) how to shut it off completely. I asked for the call to be escalated, they refused, then I came back and said I wanted to know where in the manual does it clearly state how to disable the auto sensors. The leadership member couldn't tell me at first where it was documented, after a few minutes he finally gave me the page numbers were it DID NOT state HOW to completely disable the sensor. He said decision was made.  He took me from page 112 to 114 to 37 and where we landed was where they made the decision \" Page 114 Fig 106 labeled \"A\" \"Rain/light sensor deactivated and a square next to \"A\". The design of the wiper functionality is flawed and so is the documentation to support what it truly does or how it is managed. This is also NOT aligned with what I was told at the service center. But the member of leadership didn't care to know what they handled it.","products":[{"type":"Vehicle","productYear":"2024","productMake":"VOLKSWAGEN","productModel":"TIGUAN","manufacturer":"Volkswagen Group of America, Inc."}]}]}