{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11689304,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2025","dateComplaintFiled":"09/23/2025","vin":"4JGFB4KB8NA","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"While driving at 65 mph on Florida\u2019s Turnpike (SR 91) at approximately 5:30 PM EST, the panoramic sliding sunroof panel (Mercedes-Benz part #167-780-20-00) spontaneously shattered without any impact or warning.  Conditions were partly cloudy. No vehicles, debris, or construction were nearby. A loud explosive sound occurred overhead, followed by glass shards falling onto the roof and rear spoiler. The roller sunshade was open, and the operable glass section was closed. No glass entered the cabin. Startled by the sound and visible debris, I instinctively braked and swerved, almost losing control. Post-incident inspection showed a large portion of the panel was missing, and scratches and paint damage were visible behind the failure point.  The vehicle was brought to a Mercedes-Benz dealership the next morning. Staff immediately acknowledged similar failures and stated they had seen and repaired multiple panoramic sunroof issues across the lineup, especially in hot weather. Although this type of failure is typically covered under the 4-year/50,000-mile warranty, it was denied due to the vehicle\u2019s mileage (58,099). Replacement is estimated at $2,700 and is pending due to part backorder.  The incident was independently confirmed by a Mercedes-Benz dealer, an independent repair shop, an auto glass facility, and an insurance representative. The auto glass technician noted that Mercedes-Benz uses thin tempered glass rather than laminated or thicker alternatives, which may increase the risk of spontaneous failure.  This failure created significant safety risks including driver distraction, potential for secondary collisions, potential injuries from airborne glass, and road debris hazards. If the operable glass section had been open, glass shards may have entered the cabin, further increasing the risk of injury to myself, other vehicle occupants, or other road users. I request that NHTSA investigate the design and failure rates of this sunroof panel and similar components.","products":[{"type":"Vehicle","productYear":"2022","productMake":"MERCEDES-BENZ","productModel":"GLE 350","manufacturer":"Mercedes-Benz USA, LLC"}]}]}