{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11691165,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/26/2025","dateComplaintFiled":"10/03/2025","vin":"1FADP3N27EL","components":"ENGINE","summary":"Order of Events \u00b7         [XXX]: Vehicle shut down mid-drive, displaying \u201cParking Brake Fault Service Required.\u201d Required tow ($100). \u00b7         September 27, 2025: Firestone Complete Auto Care diagnosed the issue as transmission-related. Paid $48.13 for diagnostic (receipt attached). \u00b7         September 27, 2025: Contacted Green Ford in Greensboro, NC (Service Advisor Josh Oldham). VIN was entered in Ford\u2019s database, which showed no outstanding field service actions. I showed them a recall letter for the exact issue at hand (replacement of Transmission Control Module). My recall letter was dismissed as invalid despite being in hand. Vehicle towed to dealer ($120). \u00b7         September 29, 2025: Spent over 1 hour 19 minutes with Ford Customer Relationship Center, providing the recall number (14M02). Ford agent ultimately stated the recall could not be honored. \u00b7         September 30 \u2013 October 1, 2025: Dealer confirmed by text and phone that their management refused to apply the recall or cover repairs.  VIN Discrepancy The core of this dispute is a direct contradiction between Ford\u2019s official communications and Ford\u2019s internal VIN database.  Customer Satisfaction Program Letter (14M02): - VIN listed as covered under recall/extended warranty. - Coverage extended through June 2025. - Sent directly by Ford in August 2023.  Ford Vehicle Information / Warranty Report (via Green Ford, 9/27/2025): - Same VIN entered into Ford\u2019s system. - Shows 'No Outstanding Field Service Actions.' - Dealer therefore refused to honor recall despite letter.  Before all of this happened I had no issues with the vehicle since purchase, and so when I received the letter I kept it but did not need to utilize it. Now Ford has stated I am \"outside\" the warranty of what Ford is willing to cover for repairs, however their own system does not even list that I have a recall for this.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2014","productMake":"FORD","productModel":"FOCUS","manufacturer":"Ford Motor Company"}]}]}