{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11691184,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2024","dateComplaintFiled":"10/03/2025","vin":"2FMPK4J95KB","components":"POWER TRAIN,ENGINE","summary":"What happened: The torque converter/transmission system failed. My 2019 Ford Edge (VIN [XXX] , 75,000 miles) experiences a shudder and vibration under 60 mph during normal driving, with no diagnostic trouble codes present. This matches the condition described in Ford Technical Service Bulletin (TSB) 25-2154 for the 8F35 transmission. The vehicle is available for inspection upon request.  Safety risk: The shudder occurs during acceleration and highway merging. It causes the vehicle to hesitate and lurch, which puts myself, passengers, and nearby drivers at risk \u2014 especially when merging into traffic or crossing intersections. Loss of smooth power delivery creates a hazard that could result in a collision.  Dealer confirmation: The problem has been diagnosed and confirmed by an authorized Ford dealer, who quoted approximately $2,800 for repair (torque converter replacement and PCM reprogram).  Manufacturer involvement: The issue was presented to Ford Motor Company, who acknowledged the TSB exists but denied goodwill assistance to cover the repair, even though this is a known defect.  Inspections: The vehicle has been inspected by the Ford dealer\u2019s service department. No inspections have been performed by police or insurance representatives.  Warning signs/symptoms: There were no warning lamps or error messages. The first symptoms (shuddering and jerking below 60 mph) appeared around [insert month/year you first noticed]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2019","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]}]}