{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11691583,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2025","dateComplaintFiled":"10/06/2025","vin":"1FMHK7F8XCG","components":"STEERING","summary":"While driving, my 2012 Ford Explorer displayed a \u201cService Power Steering Now\u201d warning message, and the steering wheel completely locked, making the vehicle impossible to steer safely. This happened without warning and rendered the car undrivable, creating an immediate safety hazard. This issue matches the conditions described in Ford Safety Recall 14S06 (NHTSA Campaign 14V286000) and Customer Satisfaction Program 15N01, both addressing Electric Power Steering (EPAS) system failures in 2011\u20132013 Explorers. Ford\u2019s Defect Information Report to NHTSA (PE12-017) states that intermittent electrical connections in the steering gear\u2019s motor position sensor can cause a total loss of power steering assist exactly what occurred in my vehicle. Despite this, Ford and the dealership (Tommie Vaughn Ford, Houston TX) have stated that my VIN is \u201cexpired\u201d for program 15N01 and refused assistance. However, the failure mode and symptoms are identical to those covered by these safety campaigns.My Explorer was manufactured in December 2011, which falls directly in the affected build range. The Carfax report for my vehicle even lists program 15N01 EPAS Steering Efforts as an associated service campaign. This is a critical safety issue, and Ford\u2019s refusal to assist due to expired coverage should not override the need to correct a known steering defect. I am requesting that NHTSA investigate whether Ford\u2019s current handling of EPAS steering failures is sufficient, and whether Customer Satisfaction Program 15N01 should be reopened or extended to cover affected vehicles like mine that are experiencing the same safety defect.","products":[{"type":"Vehicle","productYear":"2012","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}