{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11692650,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2025","dateComplaintFiled":"10/11/2025","vin":"MAJ3S2GE1MC","components":"ENGINE","summary":"I scheduled a recall repair appointment at Metro Ford, Miami (9000 N W 7th Ave) for my 2021 Ford EcoSport, recall 23S64/25S12.  However, the service department verbally refused to perform the recall, stating that \u201cthe part must fail first\u201d and that it was a manufacturer issue.  My wife was told this directly at the service desk.  This recall involves critical components that could cause engine failure or power loss, and the refusal to repair violates federal safety requirements under 49 U.S. Code \u00a730120. I am reporting this refusal and requesting NHTSA to review and ensure compliance.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"ECOSPORT","manufacturer":"Ford Motor Company"}]}]}