{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11692740,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2024","dateComplaintFiled":"10/11/2025","vin":"1FMJK2AT7KE","components":"POWER TRAIN","summary":"I purchased a 2019 Ford Expedition Max from Rivertown Ford \u2013 Group 1 Automotive (Columbus, GA) in 2022. During the test drive, I heard a rattling noise at startup and was told by my salesperson, Derrick, that it was just a \u201ccold start.\u201d I was shown a CarFax report claiming no recalls or major repairs. I later discovered this was false. An internal Ford OASIS report revealed that transmission work had been performed before sale, which Rivertown Ford never disclosed or reported to CarFax.  Since purchase, my Expedition has had harsh shifting, delayed gear engagement, jerking, and sudden loss of acceleration, often without diagnostic codes\u2014making it difficult to obtain warranty repairs under my Ford ESP plan. Rivertown Ford told me the transmission backlog meant I\u2019d have to pay for my own rental vehicle and wait indefinitely for a technician.  In March 2024, the vehicle shifted into neutral instead of drive while backing out of a driveway, rolling down uncontrollably and hitting two trees. Neither USAA (my insurer) nor Ford acknowledged that this incident matched the 10R80 transmission defect and TSB 23-2249 (Nov 2023), which addresses uncommanded neutral engagement and loss of power. I was never notified of this defect. My insurance labeled it an \u201cat-fault\u201d accident, raising my premiums drastically.  My Expedition is now being serviced for TSB 23-2249 after new video evidence and stored code P07E06-00 confirmed the defect. Ford\u2019s OASIS system\u2014which hides warranty and powertrain repairs from the public\u2014enabled this concealment. This issue has caused financial loss, emotional distress, and fear of driving, especially as this is our only family vehicle for transporting our children. I have video, audio, photos, and documentation proving these events and request NHTSA\u2019s investigation into Ford\u2019s 10R80 transmission defects and disclosure practices.","products":[{"type":"Vehicle","productYear":"2019","productMake":"FORD","productModel":"EXPEDITION","manufacturer":"Ford Motor Company"}]}]}