{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11693255,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/13/2025","dateComplaintFiled":"10/14/2025","vin":"4JGFB4JE3MA","components":"POWER TRAIN","summary":"Location: Dallas, TX \u2013 Woodall Rodgers Freeway near North Hall Street exit Mercedes-Benz USA Case #: 18469650  What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle\u2019s 48-volt electrical architecture appears to have failed, specifically the DC/DC converter or Integrated Starter-Generator (ISG) that provides 12-volt power to all control modules. When this component failed, it caused a total loss of propulsion and electrical power. The vehicle is currently at a Mercedes-Benz dealership in Dallas and available for inspection upon request by NHTSA or Mercedes-Benz USA (case #18469650).  How was your safety or the safety of others put at risk? While driving approximately 50 mph on the Woodall Rodgers Freeway with my family in the car, the vehicle suddenly lost all engine power and throttle response without warning. The accelerator stopped responding, and the engine stalled completely within seconds. I was able to coast partially onto an exit ramp, but once stopped, the car would not restart and could not be shifted into Neutral. We were stranded in live traffic with limited steering assist and no way to move the vehicle, placing my family and other motorists at serious risk of collision.  Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle is currently at a Mercedes-Benz authorized dealer, and the failure has been logged with Mercedes-Benz USA under case #18469650. Initial findings point to a malfunction of the DC/DC converter or 48-volt system. Full STAR diagnostic data and fault codes are pending.  Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Mercedes-Benz USA has been notified and opened case #18469650. The vehicle has been inspected by the dealership\u2019s certified technicians and is awaiting official diagnostic reporting and possible engineering review through Mercedes\u2019 Technical Assistance","products":[{"type":"Vehicle","productYear":"2021","productMake":"MERCEDES-BENZ","productModel":"GLE 350","manufacturer":"Mercedes-Benz USA, LLC"}]}]}