{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11695486,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/24/2025","dateComplaintFiled":"10/24/2025","vin":"3FAHP0JG8BR","components":"STEERING,ELECTRICAL SYSTEM","summary":"am filing this complaint regarding a serious safety defect in my 2011 Ford Fusion. The vehicle\u2019s electric power steering (EPAS) intermittently fails while driving, causing the steering to become extremely heavy and sometimes lock up. The dashboard displays a \u201cPower Steering Assist Fault\u201d warning. Restarting the car temporarily restores steering assist, but the problem recurs.  This is a direct safety hazard. Driving the vehicle in this condition is dangerous, as the steering can fail at any time, including at highway speeds.  They say The vehicle was previously repaired under recall but the issue has recurred. I have contacted Ford Customer Service and a Ford Safety Supervisor multiple times, and they refused to perform any further repair, citing that the recall occurred over 10 years ago and my VIN may not be in the current \u201crecall bin.\u201d  I am requesting that the National Highway Traffic Safety Administration investigate this issue and require Ford to repair the electric power steering under a recall reoccurrence / safety escalation program, at no cost to me. This is a critical safety issue, and the current refusal by Ford puts me at risk of serious injury or death while driving.","products":[{"type":"Vehicle","productYear":"2011","productMake":"FORD","productModel":"FUSION","manufacturer":"Ford Motor Company"}]}]}