{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11695537,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2025","dateComplaintFiled":"10/25/2025","vin":"5YJSA2H17EF","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"The main touchscreen (MCU1) and instrument cluster on my 2014 Tesla Model S frequently freeze, reboot, or go blank while driving. When this happens, I lose access to defrost, turn signals, backup camera, and speed display. I contacted Tesla Service, but they refused to repair or replace the unit under recall EA20-003 or the extended warranty, even though the symptoms match the known eMMC 8GB memory failure. The black screen and frozen instrument cluster create a clear safety risk. Tesla should cover this issue under the recall or provide an equivalent MCU2 replacement if MCU1 parts are unavailable.","products":[{"type":"Vehicle","productYear":"2014","productMake":"TESLA","productModel":"MODEL S","manufacturer":"Tesla, Inc."}]}]}