{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11695563,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/25/2025","dateComplaintFiled":"10/25/2025","vin":"KL4MMESLXLB","components":"UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"To Whom It May Concern,  I am submitting a formal complaint regarding a recurring issue with my 2020 Buick Encore GX (VIN: [XXX] ) related to the \u201cShift to Park\u201d defect, which is documented in GM\u2019s Technical Service Bulletin 23-NA-119.  My vehicle intermittently fails to recognize when it is in park, preventing me from turning off the engine and causing safety and usability concerns. Despite following GM\u2019s recommended steps and scheduling an appointment through Buick Customer Care, I was charged $195 for a diagnostic fee and quoted $495 to replace the shifter assembly. The dealership confirmed the issue matched the bulletin, yet refused to offer goodwill coverage or reimbursement.  This expense is a significant hardship. I am still making payments on this vehicle, which is barely five years old. I previously owned a Honda for 20 years without encountering issues like this. Unfortunately, this is not the first time I\u2019ve faced a manufacturer-documented defect with no support. My previous vehicle, a Mitsubishi Outlander, suffered from a known transmission issue that was later part of a class action lawsuit. Despite experiencing the same symptoms, my VIN was excluded. The cost of repair outweighed the value of the vehicle, and I ultimately had to walk away from it as a total loss\u2014leaving me without a car.  I am deeply disappointed to now face a similar situation with Buick. I chose this vehicle expecting reliability and support, and I\u2019ve done everything asked of me to address this issue responsibly. I believe GM should be held accountable for this known defect and the financial burden it places on consumers.  Thank you for your attention to this matter.  Sincerely, [XXX]  [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"BUICK","productModel":"ENCORE GX","manufacturer":"General Motors, LLC"}]}]}