{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11695645,"manufacturer":"Volvo Car USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2024","dateComplaintFiled":"10/26/2025","vin":"YV4L12RW7P1","components":"LANE DEPARTURE,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE","summary":"Manufacturer: Volvo Car USA LLC | Initial Failure Mileage: 15,000 DEFECT DESCRIPTION: The Google built-in Infotainment Control Unit (ICU) and Audio Control Module (ACM) are repeatedly crashing/malfunctioning while driving. This system failure is a safety hazard because it simultaneously disables critical features:  * SAFETY SYSTEM FAILURE: The Rear Cross Traffic Alert (RCTA) is disabled, creating a high risk of collision when reversing.  * LOSS OF AUDITORY WARNINGS: All essential auditory cues, including the turn signal click and parking sensor sounds, are lost as the speakers go silent.  * Distraction: The screen goes black/unresponsive, requiring a dangerous manual reboot while driving. REPAIR HISTORY: The defect has been confirmed and documented by an authorized Volvo dealer (O'Steen Volvo) on two prior warranty attempts (6/18/24 & 12/19/24) but remains uncorrected. The dealer has admitted they have \"no way to fix this\" permanently. Corporate (Volvo Customer Care) has been notified. This is a recurring, safety-critical manufacturing defect. Most recent issue was 10/25/205","products":[{"type":"Vehicle","productYear":"2023","productMake":"VOLVO","productModel":"XC60","manufacturer":"Volvo Car USA, LLC"}]}]}