{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11696497,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/24/2025","dateComplaintFiled":"10/30/2025","vin":"WDDWJ4JB8HF","components":"ELECTRICAL SYSTEM,STRUCTURE,ENGINE","summary":"I am reporting a serious vehicle safety hazard caused by improper and unsafe repair work performed by USA Platinum Motor, located at 1221 California Lane #126B, Arlington, TX. I brought my 2017 Mercedes-Benz C300 in for a cold start rattle with no warning lights or prior issues. The shop diagnosed a loose timing chain and I authorized the repair.  After the repairs, the vehicle was returned with critical safety defects, including a loose fuel pump, unsecured fuel line, missing bolts, and improperly reassembled engine components. Shortly after pickup, the car experienced loss of acceleration on the interstate, a strong odor of fuel, and a sudden loss of power, creating a dangerous and life-threatening situation. The vehicle had to be towed back to the shop.  The manager, who is not a certified mechanic, admitted he personally \u201cfixed\u201d the issue by tightening the fuel pump himself. A Mercedes-Benz diagnostic inspection later confirmed multiple severe assembly errors, including missing fasteners, unsecured oil cooler, disconnected vent lines, and other safety-related defects in the fuel and cooling systems.  These unsafe and negligent repairs created an extreme fire hazard, engine instability, and risk of sudden failure while driving. I am requesting a formal NHTSA investigation into this matter to ensure vehicle safety compliance and to prevent similar incidents affecting other consumers.","products":[{"type":"Vehicle","productYear":"2017","productMake":"MERCEDES-BENZ","productModel":"C300","manufacturer":"Mercedes-Benz USA, LLC"}]}]}