{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11697853,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/06/2025","dateComplaintFiled":"11/06/2025","vin":"7MUDAABG9RV","components":"UNKNOWN OR OTHER","summary":"The vehicle\u2019s multimedia screen intermittently displays a message prompting to \u201center 6-digit PIN.\u201d This message frame appears randomly and covers the center of the screen, including while the vehicle is in motion. When this occurs, the navigation display becomes blocked, creating a potential safety hazard as the driver\u2019s view of navigation instructions is obstructed.  To clear the message, the driver must manually press the \u201cX\u201d icon and then reselect the map display. This action requires driver attention and physical interaction with the screen while driving, increasing the risk of distraction and compromising safe vehicle operation. The issue occurs unpredictably\u2014sometimes after several days, sometimes within minutes, or even immediately after pressing X to close the message.  This recurring behavior significantly limits the use of navigation and other vehicle functions, effectively impairing normal and safe vehicle operation. Toyota dealer advised contacting the Brand Engagement Center. The Brand Engagement Center referred back to the dealer, suggesting the issue may be \u201cmechanical.\u201d The dealer reports that the vehicle is functioning normally. This creates a closed loop in which neither the dealer nor Brand Engagement Center accepts responsibility for resolving the issue. As a result, the safety concern remains unaddressed. Toyota should investigate and provide a definitive resolution to prevent the multimedia system from displaying the PIN prompt while the vehicle is in motion.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"COROLLA CROSS","manufacturer":"Toyota Motor Corporation"}]}]}