{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11699963,"manufacturer":"Mitsubishi Motors North America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2025","dateComplaintFiled":"11/17/2025","vin":"JA4AP4AU2LU","components":"ELECTRICAL SYSTEM","summary":"The touchscreen for the main infotainment system is becoming unresponsive. It\u2019s impossible to use the most basic functions while driving without being distracted. It\u2019s caused me to swerve & almost lose control of the vehicle on multiple occasions\u2014 as it distracted me from driving because initially the screen had spotty functionality (without any sort of warning, so it seemed like user error).  There is currently a service notice from Mitsubishi sent out to all owners of Outlander and Outlander Sports (MY 2020 thru 2022) to replace these units under warranty because of a manufacturing defect. My vehicle is eligible for this, and I\u2019m on the wait list, but that\u2019s the where the bigger problem begins: My local Mitsubishi dealership estimated a 4 month wait period \u2014 this was back on 5/9/25; it\u2019s now 11/17/25 so it\u2019s actually been over 6 months. Given that they never called me since May, I called them last week to check the status and they said they do not have an estimated time frame for when the infotainment unit will be replaced.  A little research online shows this problem is widespread; consumer websites and other general forums have plenty of people detailing similar experiences with this problem and frustration with how Mitsubishi is handling it.  To make matters worse, there is only one way to contact Mitsubishi Motors (aside from the dealership) \u2014 it\u2019s the basic customer service USA phone number. I have not talked to anyone there because they simply do not answer. And there are no email addresses available either.  I sincerely believe this issue needs to be addressed as a safety recall, as it is obviously a distraction while driving and needs to be taken with more priority. The fact they act like they are volunteering to fix this problem, and at their own leisurely pace, is wrong and grounds for a class action lawsuit.  This is not about money \u2014 this is about people\u2019s safety, and stopping a company from doing whatever they want without any sort of accountability.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MITSUBISHI","productModel":"OUTLANDER SPORT","manufacturer":"Mitsubishi Motors North America, Inc."}]}]}