{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11700696,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/05/2025","dateComplaintFiled":"11/20/2025","vin":"4S4BTANC5P3","components":"UNKNOWN OR OTHER","summary":"I have had no working SOS safety button in case of a crash despite having a 3 year plan.  This started after a Starlink update failed to load to this date. I took it to the dealer and my software was found to be up to date and I was told not a Subaru problem for months.  I wrote to Subura America and told not to take the car in as no fix but any day but never came.  I am to renew the Safety and Security on 12-12-2025 but I do not want to pay for an SOS safety alert that does not work. My Subaru told me that I was at fault for failing to take my car in for repair and stated they would cancel both safety and security plans, I repsonded by hanging up.  I called Subaru American who did not respond.  My 2023 Subaru Outback has 9000 miles.  I am [XXX]  old and disabled with a serious hip issue and a victim from another party of a HIPPA cyberattack when the government was closed.  I assume your the Department of Transsportation does not care either.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"SUBARU","productModel":"OUTBACK","manufacturer":"Subaru of America, Inc."}]}]}