{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11701551,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/06/2025","dateComplaintFiled":"11/25/2025","vin":"1C4PJMCB8EW","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"I purchased this 2014 Jeep Cherokee from Taverna Collection in Feb 2025 and received it in March 2025. The selling dealer was required to inspect the vehicle before delivery and did not report any transmission or valve-body issues.  On June 25, 2025, the vehicle received a multipoint inspection at Auto Angel in Santa Fe. No transmission failure, shifting issues, or valve-body concerns were found. The Jeep was not showing symptoms related to Recall U90 at that time.  After this, I attempted to have Recall U90 (PCM/TCM reprogramming) performed. Lithia Chrysler in Santa Fe confirmed the recall by email and scheduled an appointment, but after towing the vehicle to them they refused to perform the recall and repeatedly stated \u201cthere is no recall,\u201d forcing me to tow the vehicle home and then again two days later to a dealership in Albuquerque.  At the Albuquerque dealership, I gave clear instructions not to perform any paid repairs\u2014including a transmission valve-body replacement\u2014until the U90 reflash was completed and confirmed. I never received confirmation. The dealership later claimed they followed protocol but refused to release the WiTECH session report or timestamps showing when the recall work occurred. They told me I could only see documentation after paying $2,600.  I contacted FCA/Stellantis. The case manager said her supervisor stated the dealer \u201cfollowed protocol,\u201d but FCA admitted this was based solely on the dealership\u2019s word. FCA could not confirm whether they reviewed the WiTECH diagnostic session or any recall repair records.  Under 49 U.S.C. \u00a730120(i) and 49 CFR Part 576, manufacturers and dealers must retain detailed recall records, including diagnostic data and timestamps, to verify proper recall completion. FCA\u2019s inability or refusal to verify the recall using these required records raises concerns that Recall U90 may not have been performed correctly or in the proper sequence. I request NHTSA review this matter.","products":[{"type":"Vehicle","productYear":"2014","productMake":"JEEP","productModel":"CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}