{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11702565,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/29/2025","dateComplaintFiled":"12/02/2025","vin":"5GAKRCKD5EJ","components":"ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER","summary":"The \"Service Airbag - Passenger\" warning light suddenly appeared on the console of my 2014 Buick Enclave. Once I arrived home, I Googled what the light indicated and I also sorted through mail I had recently received from Buick that notified me of a recall. Convinced that I needed to resolve the issue promptly,  I contacted the dealership we purchased the vehicle from and they informed me to come in so they could hook the diagnostic machine to the car to determine the codes. I went into the dealership early the following morning (work order initiated at 8:21AM).   I explained the situation again, and was told that they'd perform a complimentary diagnostic test to determine the issue. The service advisor listed \"Safety Recall - Driver Front Airbag Inflator May Rupture\" [I did notify them that the warning light indicated it was the passenger side airbag].  At 9:00 AM I received a text message \"To review the inspection and approve the recommendations\":  CUSTOMER STATES SERVICE AIRBAG MESSAGE CHECK AND ADVISE [Other]: DIAG, NEED 1.5HR DIAG TIME TO TEST CIRCUITS RELATED TO PASSENGER AIR BAG FOR CODE B0021 PASSENGER SEAT SIDE AIR BAD DEPLOYMENT LOOP. (NEED TOI REMOVE SEAT TO TEST)$389.93 -- yes, I approved. But when questioning why there was a charge for the resolving the recall issue, I was told, \"It's a different issue than the recall.\" Then I was told they'd need to remove the seat to get to the wires/connectors for the airbag and that cost would be $519.90  BYPASS THE AIR BAG CONNECTOR UNDER THE SEAT BY SOILDERING THE 4 PIN CONNECTOR TOGETHER. INTERBNAL FAULT IN CONNECTOR CASUING HIGH RESISTANCE. Also add $44 Shop Charge. The \"free recall repair\" cost us $957.46 (I did ask for the military discount since this was totally unexpected and immersed with the planned costs for the holidays).  I feel like this is unfair and inappropriate to charge customers for a service that should have been covered. I would have never come into the dealership had it not been for the recall","products":[{"type":"Vehicle","productYear":"2014","productMake":"BUICK","productModel":"ENCLAVE","manufacturer":"General Motors, LLC"}]}]}