{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11702878,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2025","dateComplaintFiled":"12/03/2025","vin":"KNALN4D71G5","components":"ENGINE","summary":"My 2016 Kia Cadenza (VIN [XXX] ) experienced repeated overheating, coolant loss, and eventually white exhaust smoke consistent with internal coolant intrusion. The issue began mid-2025 and worsened over time. Despite reporting overheating and coolant loss to Central Kia of Plano, the dealership failed to diagnose the problem, did not escalate to Techline, and did not check or apply Kia Service Action WTY039, which was active. They returned the vehicle to me still overheating, forcing me into multiple out-of-pocket repairs for coolant, radiator, radiator fan, and water pump replacement. None resolved the issue, and the vehicle became unsafe to drive due to rising temperature and smoke.  A second dealer, Mesquite Kia, performed a proper diagnosis. Kia Corporate approved an engine replacement under WTY039 on 11/6/25, and the repair was completed on 11/29/25, confirming the overheating was caused by a covered engine defect. Kia Corporate later denied reimbursement for prior repair attempts by blaming \u201c3rd party repairs,\u201d ignoring that the dealership\u2019s misdiagnosis forced me to seek outside help.  This defect created safety hazards including overheating while driving, risk of stalling, coolant intrusion, and visible smoke. I am requesting NHTSA review Kia\u2019s handling of this defect and the failure of Central Kia of Plano to diagnose or escalate a known engine issue, which allowed a safety defect to worsen. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2016","productMake":"KIA","productModel":"CADENZA","manufacturer":"Kia America, Inc."}]}]}