{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11704230,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/06/2025","dateComplaintFiled":"12/10/2025","vin":"W1N0G8DB8NV","components":"UNKNOWN OR OTHER","summary":"On Saturday 12/6/25, I put my 15 year old cat in his carrier in the back seat and closed the door.  I got into my car and opened my garage door.  I started my MBGLC300 and began backing my car out of my garage.  As soon as the car rear end cleared the garage, I heard an explosion \"BOOM\", and the sound of breaking glass.  I pulled back into my garage only to find the entire back window had exploded... all the glass was gone, and the back windshield wiper was dangling out of its housing from the pane (trim).  I hit nothing!  Nothing hit me!     I got back into my car and drove the 10 minutes down the street to my vet's where he got his shot and I had him combed out (for any glass - thank goodness there wasn't any).  While there, I phoned Dick Dyer Mercedes Benz (803.828.6952) at 8:57 AM,and spoke with Ryan Smith and told him I'd be down after the vet appointment.  I pulled in at Dick Dyer service department shortly after 9:00AM.  He said, \"I've never seen anything like this.\"  The whole glass was shattered into millions of tiny pieces.  Smith got me into a Sedan and I drove home.  On Monday Smith called to tell me Mercedes would not honor either my factory warranty (my car is a 2022) nor would my Extended Warranty (purchased at the time I bought my car) cover the $4,201.00 charge to repair.  I'm a school teacher.  I don't have that amount of cash.  He said, \"Ms. [XXX] , I want to believe you that you didn't hit anything, but I have to have proof.\"  Therefore my only way to get the car repaired is to go through my insurance company.  What a rip off!  I totally thought Mercedes was  a company that would stand by their products, especially those under not just 1 factory warranty, but a 2nd extended warranty.  And, I got called a liar to boot.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]}]}