{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11704959,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/06/2025","dateComplaintFiled":"12/14/2025","vin":"1V2JSPE87SC","components":"ELECTRICAL SYSTEM","summary":"I am writing to formally report a serious and ongoing defect with my 2025 Volkswagen ID.4, purchased 3 months and 2 days ago and currently located in Las Vegas, Nevada.  Since purchase, the vehicle has experienced at least eight 8 separate failures of the infotainment / central display system, which controls essential vehicle functions including climate control, audio, vehicle settings, and camera systems.  Description of the defect:  The central display intermittently: \u2022freezes. \u2022becomes unresponsive. \u2022shuts down completely. \u2022or fails to boot properly.  When this occurs, I lose control of critical vehicle functions, including climate control and camera access, which raises significant safety and usability concerns.  Key concerns: \u2022The vehicle is new and under full factory warranty. \u2022The defect is repetitive, unresolved, and not isolated. \u2022This is not a cosmetic issue, but a functional failure of systems essential to vehicle operation. \u2022The frequency and persistence of this issue raise concerns regarding vehicle reliability and compliance with safety expectations.  Given the number of occurrences within a very short ownership period, I am formally requesting that PLEASE Volkswagen: 1.Open an official case regarding this defect 2.Provide a permanent repair solution (not a temporary reset), and 3.Advise on next steps should this defect continue, including remedies available under warranty and applicable consumer protection / Lemon Law provisions.  Please I ask for your support. I am prepared to provide service records, videos, dates of failure, and VIN information upon request.  I expect this matter to be handled with the urgency appropriate for a repeated defect affecting essential vehicle systems in a new vehicle.","products":[{"type":"Vehicle","productYear":"2025","productMake":"VOLKSWAGEN","productModel":"ID.4","manufacturer":"Volkswagen Group of America, Inc."}]}]}