{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11706713,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2025","dateComplaintFiled":"12/23/2025","vin":"1GNSKEKD0PR","components":"SERVICE BRAKES","summary":"I was driving to work last Wednesday, and I live on a hill.  As I was driving, a \"Brake failure\" alert came over my dash and I lost all control of my brakes!!!  I live right off of Main Street, and my options were only to go straight and into a house, or to turn onto Main Street and hope no one hits me or that I don't hit another vehicle.  I turned and thankfully no one was coming.  At the end of that street I was able to coast into an closed down gas station and park the vehicle.   I called the dealership I had purchased this vehicle from 10 months prior, and they told me I had to use OnStar to have it towed to them.  I did that, and they towed it to the dealership.  The next day the dealership told me the cause of losing my brakes was due to a SOFTWARE UPDATE that was needed!!!!!   They charged me $800 for the update & a battery that they said was not holding the charge, which I've never had an issue with.  I had purchased an extended warranty with this vehicle and I was told it would be a bumper to bumper warranty AS IF I had purchased it new (it was 2 years old).  The dealership said this was not a critical software update and was not covered under any warranty.  I could have been KILLED or seriously injured or killed or hurt someone else due to my brakes going out due to a SOFTWARE UPDATE that was needed!!   This is insane!","products":[{"type":"Vehicle","productYear":"2023","productMake":"CHEVROLET","productModel":"SUBURBAN","manufacturer":"General Motors, LLC"}]}]}