{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11706854,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2025","dateComplaintFiled":"12/23/2025","vin":"1GNEVGKW5NJ","components":"UNKNOWN OR OTHER","summary":"On Friday, 12/19/2025, I started by car and noticed that the infotainment display was taking longer than usual to boot up.  It cycled through the Chevrolet splash screen 2 times until it ended on the \"Update Failed.  Returned to dealer.\"  Due to this message on the infotainment display, there is no sound coming out of the speakers which results: *unable to hear turn signals when they are activated,  *the front camera is no longer working, *unable to hear the parking assist when in reverse, *OnStar is no longer working, and *unable to hear front collision warnings.  The display just cycles this message.  I called around to several dealerships to see if I could get in that day to get this corrected.  I was able to take it to a Chevrolet dealership on Tuesday, 12/23/2025, who diagnosed the problem as software corruption due to the over-the-air update and will result in a new radio needing to be installed.  I then called Chevrolet Customer Service Center who stated that since my vehicle is outside of the bumper-to-bumper warranty, regardless of their over-the-air update causing the problem, I would have to pay for the repair.  I asked, how do I know that this won't happen again with the new radio?  They suggested that I have the dealership turn off the automatic over-the-air updates.","products":[{"type":"Vehicle","productYear":"2022","productMake":"CHEVROLET","productModel":"TRAVERSE","manufacturer":"General Motors, LLC"}]}]}