{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11707887,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2024","dateComplaintFiled":"12/30/2025","vin":"1FM5K8B80JG","components":"ELECTRICAL SYSTEM,STRUCTURE,VISIBILITY/WIPER","summary":"I am filing a safety complaint regarding unresolved recalls on my 2018 Ford Explorer (VIN: [XXX] ).  FIRST RECALL: Over two years ago, I was notified to repair the exterior A-pillar trim/window shields. The dealer in Yakima, WA, placed me on a waiting list and said the part was unavailable. I have been waiting over two years with no resolution. Recently, while driving on the highway, this part fell off and struck the windshield of another vehicle behind me, creating a dangerous situation and potential for serious injury. The dealer refused to repair it for free, stating I must either wait longer or purchase the part myself, despite this being a manufacturer safety recall. This long delay and refusal put my safety and the safety of others at risk. It also caused stress, confrontation, and concern for my financial obligations, as I continue paying for a vehicle with unresolved safety defects.  SECOND RECALL: The high-speed cooling fan motor relay recall was not properly addressed. The dealer only started the vehicle, stated the fan worked, and performed no inspection or repair, leaving a potential hazard unresolved.  FORD RESPONSE: I reported these incidents to Ford Customer Service, but they said the situation did not qualify for opening a case. I strongly disagree, as these are confirmed safety recalls and one part already failed during driving.  ADDITIONAL CONCERNS: I am still making monthly payments for this vehicle while unresolved recalls continue to appear. The ongoing failure to repair these defects, despite multiple reports, creates financial and safety burdens. I request NHTSA to investigate these matters, require Ford to complete all recall repairs properly, and hold the dealer accountable for their refusal to provide free safety repairs in a timely manner.  Thank you.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}