{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11708119,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/2025","dateComplaintFiled":"12/31/2025","vin":"5UX53GP08S9","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER","summary":"I am submitting a safety complaint regarding a recurring infotainment system failure involving the 2025/2026 BMW X3. While driving, the center display screen suddenly blacks out, which creates a serious safety hazard.  This issue first occurred with my personal BMW X3. More concerning, the exact same failure occurred again while I was driving a BMW X3 loaner vehicle provided by the dealership. This indicates the problem is not isolated to a single vehicle but may be systemic.  I was able to capture video evidence of the incident while driving, which clearly shows the screen going completely black:  [XXX]  When the screen blacks out, access to navigation, vehicle settings, driver assistance displays, and other critical information is lost while the vehicle is in motion. This creates a dangerous distraction and increases the risk of an accident.  Despite previous service visits, the issue has not been resolved, and the occurrence in a second vehicle raises serious concerns about the reliability and safety of BMW\u2019s infotainment system in the X3. And most importantly, this is the brand-new redesign BMW X3 2025 and 2026 model. Not any previous model, which raises more concerns.  I believe this defect warrants investigation, as it directly impacts driver safety and may affect multiple vehicles. I am uncomfortable continuing to drive the vehicle under these conditions.  Thank you for your attention to this matter.  Sincerely, [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2025","productMake":"BMW","productModel":"X3","manufacturer":"BMW of North America, LLC"}]}]}