{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11708524,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2025","dateComplaintFiled":"01/03/2026","vin":"5UX2V1C02L9","components":"SUSPENSION","summary":"I am filing a complaint regarding what I believe is a manufacturer defect in my BMW vehicle. During a recent visit to an authorized BMW dealership for a routine oil change, I was informed that the front tension joints (tension struts) must be replaced because the rubber bushings/gaskets are cracked and leaking fluid.  My vehicle has fewer than 33,000 miles, and I drive infrequently. This was missed during the last oil change which was 6-8k miles ago. This type of failure at such low mileage is unreasonable and inconsistent with normal wear and tear. The dealership quoted approximately $1,800 plus tax, not sure if it includes a required wheel alignment, to repair the issue.  BMW has declined responsibility and stated the damage could caused by road conditions. However, after researching this issue, I have found that premature failure of BMW front tension strut bushings is a widely reported and recurring problem affecting many BMW vehicles at low mileage. This indicates a design or manufacturing defect, not misuse.  This defect presents a serious safety risk, as failed or leaking tension joints can lead to:  Loss of steering control  Poor braking stability  Increased risk of crash  Despite the known nature of this problem, BMW has not issued a recall or provided coverage, placing the financial burden and safety risk on consumers.  I am requesting that this issue be formally investigated and that BMW be held accountable for repairing or reimbursing this defect, as it poses a potential vehicle safety hazard and appears to be systemic.","products":[{"type":"Vehicle","productYear":"2020","productMake":"BMW","productModel":"X4","manufacturer":"BMW of North America, LLC"}]}]}