{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11708779,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/05/2026","dateComplaintFiled":"01/05/2026","vin":"5LMTJ2AH7FU","components":"STRUCTURE,VISIBILITY/WIPER","summary":"I\u2019m unable to address recall NHTSA 25V572, Ford program 25S89, a rear camera issue affecting my 2015 Lincoln MKC. The dealership made two attempts ordering parts on backorder to address the recall at my service appointment today. After receiving parts last week, Ford told dealers they do not recommend installing these parts to address the recall\u2014the dealer also said they do not know the procedure or replacement parts Ford will recommend to address the rear view camera recall on a later date. They also believe Ford will now replace the entire camera vs replace components. I have no problem with the approach to replace the camera if that\u2019s the case. And I also realize this is not the dealership\u2019s fault; however, there is a huge disconnect and communication gap from Ford quality that must be addressed. It\u2019s been challenging to order parts for this recall and wait months, only to discover Ford no longer knows how to address a fix my vehicle needs. I appreciate if NHTSA could investigate ongoing issues and delay for this recall. I\u2019m happy to provide more details if necessary. Thank you!","products":[{"type":"Vehicle","productYear":"2015","productMake":"LINCOLN","productModel":"MKC","manufacturer":"Ford Motor Company"}]}]}