{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11708909,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/18/2025","dateComplaintFiled":"01/05/2026","vin":"1FaHP3F25CL","components":"POWER TRAIN","summary":"I am the owner of a 2012 Ford Focus SE with approximately 54,000 miles. Beginning around 44,000 miles, the vehicle exhibited transmission shuddering, harsh engagement, and improper downshifting consistent with known DPS6 Transmission Control Module (TCM) defects. Prior to the expiration of Ford Customer Satisfaction Program 14M02 on June 30, 2025, I confirmed coverage through Ford\u2019s recall website and presented the vehicle to an authorized Ford dealership on May 27, 2025 (documented in Carfax). The dealership declined repair, stating no diagnostic trouble codes or warning indicators were present and incorrectly advised that customer satisfaction programs do not expire.  On December 18, 2025, while driving at highway speed, the vehicle experienced sudden loss of drivability. Traction control was disabled, hill assist became unavailable, engine RPM increased abnormally, and the vehicle stalled in traffic. The instrument cluster displayed \u201cTransmission Malfunction \u2013 Service Now.\u201d The vehicle would not restart and required towing from the roadway, creating a hazardous traffic situation.  The dealership later diagnosed a complete TCM failure and provided a repair estimate of approximately $1,800. Ford Motor Company has publicly acknowledged widespread TCM defects in 2012\u20132016 Ford Focus vehicles and issued multiple recalls and customer satisfaction programs, including later supplements authorizing TCM replacement rather than software reprogramming. Despite my documented attempt to obtain service before the program deadline, Ford denied coverage solely due to expiration.  Ford corporate denied goodwill assistance, refused supervisor escalation, and asserted that a TCM software reprogramming performed in 2016 at approximately 19,000 miles resolved the issue. Software reprogramming does not correct the underlying hardware defect and only delays failure. This vehicle has experienced repeated transmission-related failures under 54,000 miles and remains disabled at the dealers","products":[{"type":"Vehicle","productYear":"2012","productMake":"FORD","productModel":"FOCUS","manufacturer":"Ford Motor Company"}]}]}