{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11709265,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/12/2025","dateComplaintFiled":"01/06/2026","vin":"3VWD17AU9JM","components":"ELECTRICAL SYSTEM,AIR BAGS,STRUCTURE","summary":"My vehicle was serviced at an authorized VW dealer on Dec 12 for recall-related work & a diagnostic water test (fee waived; $0 paid). Before leaving the dealership, while still on property, I observed extensive interior damage not present prior to service: widespread staining/saturation of headliner, sunroof shade, interior pillars (A\u2013D), plus damage to interior trim. Substance was not colorless or odorless; damage was systemic, not localized. I documented immediately w/ photos taken on dealership property. I requested help/loaner; denied; required to take vehicle. After leaving, additional wet areas appeared & later dried w/ visible staining, indicating prolonged saturation following service.  Dealer service documentation states rear sunroof drains were leaking; however damage was present throughout interior, including areas inconsistent w/ a rear-only drain issue. Based on the location (headliner + pillars), this raises concern for potential impact to electrical components/wiring & airbag-related areas, plus latent issues due to moisture/chemical exposure. I requested confirmation of procedures/substances used during testing; info not provided. I requested a garage liability claim; declined. Dealer offered cleaning & later proposed replacing only the headliner.  This issue occurred during recall-related service, raising concern about whether OEM-approved procedures were followed during diagnostic testing. The dealer declined to confirm what liquids or methods were used. Because the damage pattern contradicts the stated diagnosis, any repair based on that diagnosis would be incomplete, potentially allowing continued intrusion or latent electrical or airbag-related issues to develop over time.  The vehicle was returned to me in this condition without corrective action, leaving the potential safety and electrical risks unresolved following recall-related service.  No independent post-service inspection was offered to verify system integrity.","products":[{"type":"Vehicle","productYear":"2018","productMake":"VOLKSWAGEN","productModel":"GOLF SPORTWAGEN","manufacturer":"Volkswagen Group of America, Inc."}]}]}