{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11709827,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2026","dateComplaintFiled":"01/09/2026","vin":"4JGDA5HB4JB","components":"UNKNOWN OR OTHER","summary":"Owners of affected Mercedes-Benz vehicles were given no meaningful advance warning that core, built-in safety and emergency communication systems would be permanently disabled. No replacement system has been offered, no retrofit path exists, and no alternative emergency solution has been provided. The manufacturer has instead unilaterally orphaned these vehicles by discontinuing backend support required for functionality that was present at the time of sale.  These vehicles were manufactured and sold with non-paywalled, standard safety features, including automatic emergency call (E-Call/SOS), crash notification, and airbag deployment communication designed to contact emergency services when a driver may be incapacitated. With the discontinuation of backend services, these safety-critical functions will no longer operate, meaning there will be no automatic communication of airbag deployment, crash events, or emergency assistance requests, despite the physical hardware remaining installed in the vehicle.  In addition, connected vehicle functions that support vehicle location, tracking, and remote access\u2014features that can materially assist in emergency response, theft recovery, and post-collision assistance\u2014were removed without explanation, compensation, or transition plan. These systems simply ceased to function, leaving owners without clarity, notice, or recourse.  As a result of these actions by Mercedes-Benz, affected vehicles are now materially less safe than when purchased, through no fault or action of the driver or owner. A vehicle originally marketed and sold with integrated emergency response capability has been degraded after sale, creating a safety risk in precisely the situations these systems were designed to address.  This issue concerns the post-sale removal of safety-critical functionality, not optional convenience features, subscriptions, or infotainment services.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MERCEDES-BENZ","productModel":"GLE 350","manufacturer":"Mercedes-Benz USA, LLC"}]}]}