{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11711033,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/02/2025","dateComplaintFiled":"01/14/2026","vin":"3GNKDHRK7RS","components":"UNKNOWN OR OTHER","summary":"To Whom It May Concern, I am submitting this complaint regarding my **2024 Chevrolet Blazer** and the handling of my case by GM, GM Financial, and affiliated dealerships. In **sub-zero temperatures**, the heating system in my vehicle completely failed while I was transporting my **newborn child**, creating a serious safety concern. I immediately sought assistance at **Moran Chevrolet**, where I was denied service, told no loaner vehicles were available, and advised to continue driving the vehicle despite the dangerous conditions. Out of necessity, I drove over **30 miles** to **Al Serra Chevrolet**, where my vehicle was finally taken in. I was provided a **gas-powered loaner** and was explicitly told that fuel expenses would be covered through **GM Executive Concierge**. Unfortunately, my experience with GM Concierge has been unacceptable. I was assigned a representative but have **never spoken to her live**, despite numerous calls and clear communication of my availability. I have spent **hours** attempting to obtain reimbursement and assistance, without resolution. My vehicle is now **back in the shop**, and this matter remains unresolved. Additionally, although I have paid my vehicle payment to remain current, I am requesting **reimbursement of this payment**. This expense was incurred as a direct result of GM\u2019s failure to provide timely service, a comparable loaner, and effective concierge assistance during a documented safety-related vehicle failure. I paid under necessity to mitigate further harm, and reimbursement is appropriate to fully resolve this matter. I am requesting: \u2022 Reimbursement for fuel expenses related to the loaner vehicle \u2022 Reimbursement of the vehicle payment made under necessity \u2022 A written explanation for the concierge communication failures \u2022 Assurance that safety-related failures are handled promptly \u2022 Confirmation that this complaint has been escalated","products":[{"type":"Vehicle","productYear":"2024","productMake":"CHEVROLET","productModel":"BLAZER","manufacturer":"General Motors, LLC"}]}]}