{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11711837,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/05/2026","dateComplaintFiled":"01/19/2026","vin":"3FA6P0G72GR","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"I am requesting formal escalation and review of my case due to a repeat failure of a safety recall component that has rendered my vehicle unsafe and not safely operable.  My vehicle is a 2016 Ford Fusion. In 2024, a door latch safety recall repair was completed at an authorized Ford dealership. The same door latch has now failed again, causing the door to not close or latch at all, creating the same safety condition the recall was intended to correct.  Both the dealership and Ford customer service have declined assistance on the basis that the recall repair was previously completed. However, this is not a new or unrelated issue — this is a repeat failure of the same safety-critical component addressed under the recall.  This condition presents an ongoing safety risk, and the vehicle cannot be used safely in its current state.  I have already filed a formal complaint with NHTSA documenting this repeat failure and Ford’s refusal to repair the issue.  At this time, I am requesting:  Review by a supervisor or escalation specialist  Consideration for goodwill or recall-related assistance  Resolution of this repeat safety defect without cost to me  Please provide:  Confirmation that this case has been escalated  A written response explaining Ford’s position  Any options Ford is willing to offer to address this safety concern  I am requesting this review in good faith and hope Ford will stand behind its safety recall repair when the same defect has clearly reoccurred.  Thank you for your time and attention. I look forward to your response.  Sincerely, [XXX]  & [XXX]  [XXX]  [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"FUSION","manufacturer":"Ford Motor Company"}]}]}