{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11712135,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/16/2026","dateComplaintFiled":"01/20/2026","vin":"Kndpmcac5l7","components":"STEERING,SUSPENSION,SERVICE BRAKES","summary":"On [XXX], I had a scheduled repair appointment for my 2020 Kia Sportage, which is experiencing swaying and instability, and unable to keep the vehicle straight at highway speeds in the front end, and ABS/brake issue on the driver-side front wheel.  During the service appointment, my service advisor, informed me that a metal undershield was not secure and recommended its removal due to not being vital to the safety, which I agreed to. However, the main concerns of swaying and brake issues remained unresolved. the master mechanic, test-drove the vehicle but was unable to reproduce the issue. I was told that a possible cause could be a messed-up air gap or a toe ring starting to split. That it would be $500 if that\u2019s not the issue. I need to mention I have a warranty.  I scheduled another service appointment for January 16th, 2026, hoping for a resolution. However, the service advisor, informed me that the technician was unable to find any issues with the vehicle after a test drive. I questioned the findings, pointing out that the mileage in and out was only 3 miles, making it impossible to properly diagnose the issue at highway speeds and was told it was taken down [XXX] which is not doable in 3 miles.  Given the circumstances, I am concerned about the trustworthiness of the diagnostics and repairs performed on my vehicle, including the recall. I have audio and video evidence to support my claims.  I would appreciate answers to the following questions:  1. How are complimentary car washes handled? 2. How was my vehicle driven on [XXX] to diagnose the swaying and inability to keep the vehicle straight in 3 miles or zero miles? 3. Why was I advised that I would be charged $500 for a new axle if that was not the issue when I brought the vehicle in for diagnostic testing? 4. How is my vehicle being diagnosed at highway speeds with no mileage or 3 miles added to the odometer? 5. How vital is the removed metal heat shield to the safety of the car?  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"KIA","productModel":"SPORTAGE","manufacturer":"Kia America, Inc."}]}]}