{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11712212,"manufacturer":"Hyundai Motor America","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2025","dateComplaintFiled":"01/20/2026","vin":"5NPEH4J26LH","components":"UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"My vehicle was at a manufacturer\u2011authorized dealership for a federally mandated recall repair. While the vehicle was in the dealership\u2019s exclusive care, custody, and control, it was struck by a third\u2011party cleaning vendor operating on dealership property and was declared a total loss. I did not hire or authorize this vendor. After the incident, the manufacturer informed me in writing that the dealership would repair the damage at their own expense, separate from the recall work. The manufacturer also stated they were covering the recall\u2011related repairs and were coordinating with the dealership. They provided weekly updates, monitored the recall repair, and escalated a backordered recall part. Later, after the dealership confirmed the vehicle was a total loss, the manufacturer reversed its position and stated it was \u201cnot involved.\u201d The dealership has refused to identify the cleaning company responsible for the loss, their insurer, or any claim information, preventing any direct follow\u2011up. The manufacturer continues to direct me to \u201cwork with the parties involved,\u201d even though the responsible vendor has not been disclosed. This raises concerns about the safety and oversight of the recall repair process, the handling of vehicles during recall service, and the manufacturer\u2019s response when a vehicle is destroyed during a recall procedure.","products":[{"type":"Vehicle","productYear":"2020","productMake":"HYUNDAI","productModel":"SONATA","manufacturer":"Hyundai Motor America"}]}]}