{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11713743,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/26/2026","dateComplaintFiled":"01/27/2026","vin":"WMWMF7C56AT","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER","summary":"The dealer refused to perform the required FRM recall inspection and denied the recall without providing any of the federally required documentation. I was forced to pay out\u2011of\u2011pocket for the FRM module replacement even though my VIN is listed under the safety recall. MINI of Murray stated my FRM \u201cfailed,\u201d but admitted they never opened the module, which is required to determine internal moisture intrusion. \u2022 The Service Manager stated they based their denial on \u201ccarpet and headliner moisture,\u201d which is not part of the FRM recall inspection procedure. \u2022 I requested the FRM inspection report, photos, and the MINI Corporate denial code. I received none of these. \u2022 MINI Corporate Recall Team confirmed they had no documentation from the dealer and incorrectly stated that the module does not need to be opened. \u2022 Without a completed inspection uploaded to MINI Corporate, a denial code cannot be generated. \u2022 I was charged for the FRM replacement part, even though the recall should cover the repair if the module is affected. \u2022 The dealer only offered to waive a $149 programming fee. Safety Concern: The dealer failed to follow required recall procedures, failed to document the inspection, and denied federally mandated recall coverage without evidence. This violates recall protocol and leaves the safety defect unresolved. The module was replaced at my expense.","products":[{"type":"Vehicle","productYear":"2010","productMake":"MINI","productModel":"COOPER","manufacturer":"BMW of North America, LLC"}]}]}