{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11715174,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2026","dateComplaintFiled":"02/02/2026","vin":"5LMJJ3TG9SE","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"This vehicle has been returned to service 5 times.  It is currently in service for the same 4 issues that it was taken to service for the very first time on 12/10/2025.   This includes inappropriate braking on the interstate, driver window malfunction, the key intermittently stops working, and the connectivity does not regularly work.  In addition to these 4 issues, the main screen in the car stopped working and the rear Vox screen has stopped working.  Based on state law, Lincoln should have bought the car back, as I have had it for just over 2 months.  As of February 2nd, 2026 the car has been returned to service 5 times and  has been back to the dealership for service for 37 days and still counting since the original pick up date of 11/21/2025.    The dealership has not honored their commitments with black label service.  I was upsold on the vehicle for this service.  On multiple occasions I have not been provided the delivery that is included.  I was told by the assistant manager that this service would include a Lincoln Navigator brought to my location.  The GM informed myself and my husband that they do not have to honor that.  They offered a car that did not legally fit my 4 children in the backseat.  Eventually, after many phone calls, they offered a much smaller Aviator.    The service manager stated they they attempted 3 different eyeballs.  When questioned on dates that they provided to Lincoln, he became very defensive and hung up on me.  My husband and I attempted to meet with him in person at the dealership.  After being told that he would meet with us and then waiting 3 hours, we had to leave.  The GM did not provide assistance with this, as he stated he was in a meeting.    The GM and assistant manager have both stated that we have no legal recourse, as I signed an arbitration agreement.","products":[{"type":"Vehicle","productYear":"2025","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]}]}