{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11716462,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/20/2025","dateComplaintFiled":"02/07/2026","vin":"2FMPK3K91LB","components":"POWER TRAIN","summary":"My 2020 Ford Edge Titanium experienced a complete transmission failure at just 65,898 miles\u2014less than 6,000 miles beyond the factory warranty. Fortunately, I had purchased a Lifetime Limited Warranty through a third-party provider, American Colonial Administration, LLC. During my research on the 8F35 transmission, I discovered numerous consumer complaints, particularly affecting the 2019\u20132021 model years. I also reviewed estimated replacement costs, which typically ranged from $5,500 to $9,000. However, the Ford dealership charged $11,596.27 for the replacement. The warranty company covered $9,791.29, leaving me responsible for $1,804.98 out of pocket, in addition to $408 for towing and $421 for a one-week rental car. My vehicle remained in the shop for a total of 33 days, leaving me without transportation for 26 days.  I contacted Ford Motor Company in Dearborn, Michigan to request cost assistance, given the documented issues with the 8F35 transmission. I was informed that no Customer Satisfaction Program (CSP) applied to my situation. I was also told that dealerships are independently owned and operated, which ultimately meant Ford would not offer any help\u2014even though the failure resulted from a known problem with their own product.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]}]}