{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11719825,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2024","dateComplaintFiled":"02/23/2026","vin":"WDDGF8AB8DG","components":"STEERING,UNKNOWN OR OTHER","summary":"I am filing this complaint regarding a serious and recurring steering system defect involving my Mercedes-Benz vehicle and Recall Campaign No. 2017120022 (steering column defect). Mercedes-Benz corporate representatives provided conflicting information regarding whether the recall repair was completed in 2018. One representative stated it was performed; another stated no record exists. I was never notified that a recall repair had been completed. This inconsistency raises immediate concerns regarding recall documentation integrity and owner notification compliance. The identical steering column system has now failed again, resulting in a complete steering column lock and vehicle immobilization. The repair estimate exceeds 2,500. A total steering lock is a critical safety failure with clear risk implications. If the recall repair was completed, recurrence of the exact same safety-critical component failure within only a few years strongly indicates that the original recall remedy was either improperly performed, defective in itself, or fundamentally inadequate to eliminate the defect. Steering column assemblies are not routine wear items. Mercedes-trained master technicians have confirmed that such failures are rare over a vehicle\u2019s lifetime and highly unusual shortly after replacement. Federal safety recall law requires manufacturers to fully and permanently remedy safety defects at no cost to the consumer. A failed recall remedy that results in repeat failure of the same component shifts the burden improperly onto the owner and undermines the purpose of the recall system. I respectfully request that NHTSA formally investigate whether Recall 2017120022 has resulted in recurring steering column failures following recall repairs, evaluate the sufficiency of the remedy, review Mercedes-Benz USA\u2019s recall tracking and notification procedures, and require reimbursement if the defect represents a failed recall correction.This matter shows a serious vehicle safety concern.","products":[{"type":"Vehicle","productYear":"2013","productMake":"MERCEDES-BENZ","productModel":"C300","manufacturer":"Mercedes-Benz USA, LLC"}]}]}