{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11719852,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/22/2025","dateComplaintFiled":"02/23/2026","vin":"1C4PJMCS9GW","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"Beginning in late October 2025, my 2016 Jeep Cherokee North Edition began experiencing a recurring electronic shifter and transmission malfunction. The vehicle displays a \u201cService Shifter\u201d warning (with an A! with a circle arrow and the check engine light is on) and shakes violently upon shifting; it's straight up psychologically unnerving.   This issue creates a significant safety hazard because the vehicle may not shift accordingly, consequently increasing the risk of unintended vehicular movement and ultimate loss of control.  I previously brought the vehicle to a certified Chrysler/Jeep dealership (Big O\u2019 Dodge Chrysler Jeep, Laurens Rd., Greenville, SC) approximately 13 months earlier for mechanical issues while under warranty. At that time, repairs were completed and I was told no additional mechanical concerns were present.  The shifter malfunction began after my extended warranty expired (after 20,000 miles). Since the problem began, I have taken the vehicle to a mechanic multiple times. During each visit, a diagnostic scan tool indicated cylinder misfires:  First visit: cylinder #1 misfire \u2014 I paid for repairs/replacement. Second visit: cylinder #2 misfire \u2014 I paid for additional repairs. Third visit: cylinder #3 misfire \u2014 I was advised further repairs would be costly and to consider replacing the vehicle.   Despite having recently spent $1,500 on these repairs, the shifting malfunction and safety issues have persisted/have not been resolved.   I have been unable to safely operate the vehicle for approximately four months due to the risk associated with the transmission/shifter malfunction.  I have learned that similar (2014-2017) Jeep Cherokees have been recalled for similar electronic shifter defects. However, my VIN was not included in the recall. Because this defect poses a serious safety risk and appears consistent with known issues, I am requesting an investigation into this failure.  The vehicle is available for inspection upon request.","products":[{"type":"Vehicle","productYear":"2016","productMake":"JEEP","productModel":"CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}