{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11720191,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/09/2026","dateComplaintFiled":"02/24/2026","vin":"5NPDH4AE1DH","components":"ENGINE","summary":"The vehicle has developed a pronounced knocking noise that was diagnosed by your authorized dealership as \u201cpiston slap.\u201d I was informed by dealership staff that this is a known issue with this vehicle. However, because the vehicle is outside of warranty by time and mileage, I was told no repair assistance would be provided.  My primary concern is safety.  While there are currently no warning lamps illuminated, the engine is producing a consistent knocking noise. If this condition progresses to piston or engine failure while the vehicle is in operation, it could cause sudden loss of power or engine seizure. Such a failure at highway speeds or in traffic could create a serious accident risk to myself and others.  Additionally, I was charged one hour of diagnostic labor, despite the dealership immediately recognizing the noise as piston slap without needing further testing. This raises concern that:  The issue is well-known,  The condition was identifiable without extensive diagnosis,  Yet I was still billed for a full diagnostic hour.  Given that this is acknowledged as a known issue, I am requesting:  A formal review of this case by your product safety and quality department.  Clarification on whether this condition has been the subject of technical service bulletins, extended coverage programs, or internal advisories.  Consideration of goodwill repair assistance due to the potential safety implications.  Reimbursement of the diagnostic charge, as no true diagnostic procedure appears to have been required.  Written confirmation that continued operation of the vehicle in its current condition does not present a safety risk.  I am prepared to provide service records, invoices, and any additional documentation needed. Given the potential safety implications, I respectfully request a response within 48 hours.  I am hopeful the manufacturer will stand behind the safety and reliability of its product and address this matter promptly.","products":[{"type":"Vehicle","productYear":"2013","productMake":"HYUNDAI","productModel":"ELANTRA","manufacturer":"Hyundai Motor America"}]}]}