{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11720387,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/08/2026","dateComplaintFiled":"02/25/2026","vin":"JF2GTDNC4LH","components":"POWER TRAIN","summary":"The rear differential on my PHEV Crosstrek failed around 31,500 miles. My spouse was driving under 30mph and turning, and heard a clunking/popping/metal-on-metal sound that persisted intermittently for the remainder of the drive home. Since then on 1/8/26, the sound has been aggravated and persistent, every 45 seconds or so while driving, mostly while turning, so we brought it in and were alerted to significant and large metal shavings in the rear differential oil. The current service bulletin (03-95-24) the dealership is relying on to inform the replacement describes sounds much subtler than the sounds my car is making and I remain concerned about other components in my vehicle that may be impacted by this failure. This kind of failure is a safety risk and did occur in traffic in my spouse\u2019s case. The metal-on-metal sounds and drivetrain resistance are alarming. Thankfully my spouse was able to safely get home and alert me to the situation so we could take it in. I have not engaged in any of the vehicle uses that typically relate to rear differential failures; I don\u2019t engage in heavy off-road use or tow heavy trailers with my vehicle, I have only had my tires replaced at Subaru, and the only gear/differential oil was from Subaru. I also did not have any deleterious or obvious gaps in differential/gear oil replacement that could reasonably cause this issue, as confirmed by a dealership mechanic.  I have researched extensively about this unusual (and expensive) part failure and have alerted SOA to my concerns. My research is showing it appears to be a trend warranting further investigation.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"CROSSTREK","manufacturer":"Subaru of America, Inc."}]}]}