{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11720453,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2026","dateComplaintFiled":"02/25/2026","vin":"3FA6P0HD2LR","components":"ENGINE","summary":"I only have about 45K miles on my car. I began to hear a rattling sound while vehicle is idling and more pronounced with the air conditioning on. I took it to the Ford service department at the dealership where I bought it and was told it was a cracked engine flex plate and it would be a $3000 cost to repair. I was extremely surprised at such an expensive fix for such low mileage and looking online I found a Ford customer satisfaction program 22N12 for this exact issue. I checked and my car was indeed manufactured at the plant in Hermosillo, MX covered in the program. However I was told that I am not covered because it is for the 2.0L engine and not the 1.5L engine. It seems to be more than a coincidence that I would have this issue on this model of car from this manufacturing plant. There were no warning lights of any kind that went off. I have seen that this could have been a major issue had it went unrepaired and caused a major safety issue. I am unfortunately being forced to pay for this out of pocket on such a new car but also this issue is clearly not only on the 2.0L vehicles and the recall/customer satisfaction program should be expanded to include 1.5L","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"FUSION","manufacturer":"Ford Motor Company"}]}]}