{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11720655,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/18/2019","dateComplaintFiled":"02/26/2026","vin":"1C4HJXDG2KW","components":"STEERING","summary":"Since new Jeep has experienced \"excess play in the steering\" the Jeeps steering \"wanders\" and vehicle pulls to both the left and right. Steering wandering increases in hot temperatures and at higher speeds and becomes UNSAFE to operate the vehicle. When purchasing new, I noticed the \"excess play in the steering\", but was told by the Jeep salesperson that \"that's how Jeeps drive\" and \"They do not drive like typical passenger vehicles\". I did not take my Jeep in for service for this issue because the salesperson told me that this is how the vehicle is designed to drive. However, I recently found out that Jeep issued a Technical Service Bulletin #08-074-20 REV.B back on September 26, 2020 that addresses this issue of \"excess play in the steering\" and \"wandering\" and the TSB gives recommendations to fix the steering by installing a new and improved Steering Gear Box that is made from steel as opposed to aluminum. I took my Jeep into a Jeep dealership with regards to this issue. The Jeep dealership confirmed that I have the \"old style\" steering gearbox mentioned in Technical Service Bulletin #08-074-20 REV.B and recommended that I replace it with the new design as recommended by the TSB. I asked Jeep to repair by vehicle free of charge as this is a \"known\" issue on Jeep Wrangler JL 2018-2020 as described in the TSB, but Jeep refused to pay for the safetly modification to my steering, stating that I am \"out of the warranty period\". This is a KNOWN manufacture defect. Jeep installed inferior aluminum steering gear boxes on their Jeep Wrangler JL 2018-2020 and 2020 Jeep Gladiators and they have since upgraded that critical safety component to a \"steel version.\" Jeep should without question issue a \"recall\" to fix all current Jeep owners 2018-2020 Wrangler JLs and 2020 Jeep Gladiators that have a faulty aluminum steering gear box and replace it with the upgraded steel version that fixes the \"wandering steering\" and \"excess play in the steering\".","products":[{"type":"Vehicle","productYear":"2019","productMake":"JEEP","productModel":"WRANGLER","manufacturer":"Chrysler (FCA US, LLC)"}]}]}