{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11720721,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2026","dateComplaintFiled":"02/26/2026","vin":"JF2GTAPC8M8","components":"VISIBILITY/WIPER","summary":"On Friday evening, [XXX], while closing the rear driver-side window, I heard a loud mechanical snap, after which the window failed to operate.  The window regulator has binding issues (as documented in Subaru TSB 07-189-21R). This mechanical binding disables the anti-entrapment (anti-pinch) safety feature.  The sensor is bypassed by the binding/mechanical failure, the window will not reverse when it hits an obstruction. This creates a direct entrapment and crush risk for passengers, specifically young children.  A Subaru Customer Advocacy Manager (Jennifer) admitted on a recorded line that \u201cthe part should not break\u201d (Case #[XXX]). Despite this admission and the documented safety risk, Subaru of America refused to authorize a safety repair.  The failure was inspected and confirmed by an authorized Subaru Service Center (Walser St Paul). No warning lights appeared prior to the failure as it is a pure mechanical defect.  I have the recordings, but I\u2019m not able to upload them at the moment. Please let me know if needed.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"SUBARU","productModel":"CROSSTREK","manufacturer":"Subaru of America, Inc."}]}]}