{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11721296,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/28/2025","dateComplaintFiled":"03/01/2026","vin":"1C4RJEAG0JC","components":"SEATS","summary":"To Whom It May Concern, I am writing to formally report a serious safety defect regarding the Active Head Restraint (AHR) system in my vehicle. On 11/28/25 the headrest deployed spontaneously while I was operating the vehicle. Incident Details: \u2022 No Collision: There was no impact, collision, or sudden braking event that would trigger a safety deployment. \u2022 Safety Risk: The forceful deployment occurred without warning, striking me in the back of the head.  \u2022 System Failure: The internal plastic bracket responsible for holding the spring-loaded mechanism failed\u2014a documented issue in many similar Stellantis vehicles.  I contacted a certified Jeep dealership and Stellantis customer service regarding this failure. They have declined to provide a remedy, repair or reimbursement the component under any \"goodwill\" or extended warranty program, stating that my specific VIN is not included in existing service bulletins or recalls.  Request for Action: The \"VIN-specific\" limitation is arbitrary when the mechanical failure is identical to those in recalled units. A safety component that deploys violently without an accident is a defect, regardless of whether the manufacturer has acknowledged that specific production batch yet. I request that the NHTSA investigate this failure as part of an expansion of existing inquiries into Stellantis AHR systems. I have attached photos/repair quote of the deployed unit for your records. Sincerely,","products":[{"type":"Vehicle","productYear":"2018","productMake":"JEEP","productModel":"GRAND CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}